Private jet companies should facilitate ground transportation, as the client’s experience begins from the moment they leave their home or office to head to the airport. Upon landing, their journey continues until they reach their final destination, whether it’s home or a hotel. The entire trip, from door to door, should be a seamless and enjoyable experience.
When a broker arranges car transport and the client is running late, the client simply informs the broker. The broker then contacts the car company and aircraft operator to notify them of the delay and arranges for the car company at the destination to pick them up at a revised time. This service saves clients a significant amount of time and allows them to focus on their work, making the process smooth and efficient. If clients arrive earlier than expected, the broker can also ensure the car service is ready when they land.
Is it possible to request any type of car through the broker?
Brokers can arrange a variety of ground transportation options for clients, but availability depends on the location. In more remote areas, access to high-end cars might be limited. Standard options include black full-size SUVs like a Suburban or Escalade. For high-end exotic rentals like a Ferrari or Lamborghini, clients may need to arrange these directly themselves.
Brokers are typically well-versed in coordinating chauffeured car services, making this aspect of travel hassle-free. If clients prefer a Hertz rental car, brokers can set it up using the client’s membership number. Upon arrival, the client will need to present their ID and sign for the vehicle with their credit card.
Can brokers secure high-end rental cars?
Brokers can arrange high-end rentals, but this isn’t typically their primary service, and such requests are uncommon in the industry.
What details are provided to the ground transport company?
The broker handles all the logistics, including pickup location, time, number of passengers, and drop-off location. If the airport allows ramp access, the broker coordinates this through the FBO. When ramp access is available, the car service will be positioned next to the plane, allowing passengers to step off the aircraft and directly into the car to continue to their final destination.
If ramp access isn’t possible, passengers will be escorted to the FBO upon landing. The car service driver will be waiting in the lounge to greet the clients, assist with their luggage, and guide them to the car.