It’s important for clients to ask the right questions to ensure they choose the best charter broker for their needs. Here are some essential questions to consider to identify any potential issues that could affect your charter experience:
What certifications or partnerships do you have?
Even though charter brokers are not subject to the same regulatory standards as operators, reputable companies often seek third-party accreditation to demonstrate their commitment to customer service, professional ethics, and financial responsibility.
How much experience do you have as a broker?
While new brokers might have good intentions, experience is invaluable. A broker with years of experience has developed a vast network of connections, offering clients more options and often better prices.
Can I see reviews from your past clients?
Client reviews on a company’s website are a good start. Please have a look at Valtteri Bottas F1 InsiJets ambassador for 4 years in a row (please include the Valtteri video link) and also most recent video from Kym Illman
Is my aircraft safe?
A trustworthy broker will ensure that the operators and aircraft meet high safety standards through rigorous internal audits. Ask about the safety records of the operators they work with, especially if there have been any recent incidents or violations.
What is included in the price?
Clarify what is included in the quoted price to avoid surprises. The price should cover all fees, taxes, and food costs. Some brokers might quote a lower price initially and add these costs later, so it’s crucial to verify everything upfront.
Is it cheaper to book directly with the operator?
While it might seem cost-effective to bypass the broker, operators aim to secure flights, while brokers ensure all aspects of the trip are planned and your needs are met. A good broker will explain the benefits and may even let you speak directly to the operator if requested.
What types of aircraft do you have access to?
One of the main advantages of using a broker is access to a wide range of aircraft, ensuring you get the best one for your needs. Confirm the specific aircraft before paying, as some brokers might request payment before securing the flight.
Do I need a specific aircraft for my trip?
While the final decision is yours, a knowledgeable broker can guide you to the most practical and efficient options. For instance, if you want a large jet but have few passengers, they might suggest a smaller, more cost-effective aircraft.
What is your cancellation policy?
Plans can change, so it’s essential to understand the broker’s cancellation policy. While some providers offer full refunds, policies can vary significantly depending on the operator, aircraft type, and trip length.
What premium features are available?
Private jet charters are known for luxury, but not all aircraft come with features like big-screen TVs, leather recliners, or fully equipped galleys. Ask about the premium features available on your selected aircraft to know what to expect.
Should I choose a new or pre-owned aircraft?
Aircraft are regularly maintained and updated, making age less significant for safety, comfort, and amenities. Be cautious if a broker insists on newer aircraft, as they may be trying to charge more.
What preflight inspections will be conducted?
The broker arranges the operator and crew, who will perform preflight checks to ensure airworthiness. They won’t fly if there’s an unresolved issue. If the broker can’t explain the safety inspections, be wary.
What if there are issues with my trip?
Despite thorough planning, issues like weather delays or mechanical problems can occur. A good broker will have a backup plan to minimize any impact on your trip.
Have you ever filed for bankruptcy?
A past bankruptcy doesn’t necessarily disqualify a broker but should prompt caution. It could indicate past financial instability, but if it was long ago, they might have improved their business practices since then.
What other red flags should I look for in a broker?
If a broker avoids answering your questions or pressures you to make quick decisions, these are potential red flags. Research the company, including its CEO and staff, to understand their business practices better.
For instance, looking up InsiJets founder and CEO Luca Barbagallo will reveal his extensive aviation industry experience and community involvement. Be cautious if a broker requests credit card information over the phone without a formal authorization form or claims to own aircraft or employ crews, as brokers typically do not.
By law, brokers must disclose the operator and aircraft registration number. If this information isn’t provided promptly, it may indicate they haven’t secured your aircraft. Multiple red flags should prompt you to reconsider the broker. Ensure your chosen broker aligns with your values for a better charter experience.
